How We Serve You
Thank you for selecting our firm to serve as counsel in your personal injury matter. Our firm’s goal is to provide the best possible legal representation. Legal matters often take a significant amount of time to resolve. We ask for your patience during the pendency of your case. Our attorneys dedicate most of their time resolving important legal issues in your case. Therefore, we encourage you to use our staff for case updates.
To help our firm provide the best possible legal representation, we ask that you do not discuss your case with anyone except for members of our law firm and to respond to any of our inquiries as soon as possible, as communication is essential to your case. Please notify us of any changes in the following: change of address, change of telephone number, when your doctor discharges you, if you need other medical care, if you have any change in your medical condition, or if you are being contacted by any insurance company regarding your injuries. Additionally, please send us all receipts for all out of pocket expenses incurred due to the accident, medical bills, loss of earnings, and any other papers relating to the accident.
Remember that our firm does not represent you and does not have an interest in any property damage claim. As a result, we encourage you to handle your property damage claim diligently and promptly, as any use of a rental car for a prolonged period may jeopardize your request to the insurance for reimbursement.
Our firm remains committed to your case and we will keep you advised of important developments. There is not a set time frame you should expect for your case to be resolved as every case is different. However, rest assured that your case will receive the care and attention it deserves while we try to get your case resolved as quickly as possible. Your case will go through multiple stages and you should be aware of what those stages are. They are as follows:
- Client intake
- Sending Notice to Liability Carrier, Uninsured Carrier, Medicaid/Medicare, and Subrogation
- Acceptance of Liability or Uninsured Status
- Completion of Medical Treatment
- Collection of Itemized Medical Bills and Complete Records from all Providers
- Assembly of the Formal Demand Packet to include all Medical Bills and Records
- Evaluation of the Demand by the Liability Carrier or your own Insurance
- Settlement Negotiations to Obtain the Top Settlement Offer
- Negotiation of the Medical Expenses and/or Subrogation Liens
- Presentation of Final Settlement Breakdown to the Client
- Closing of the Case with the Signing of the Release and Disbursements to Client and Medical Providers
Be advised that your case may not require each of these steps but most do, and each phase will add more time before the case can be resolved. We understand that this process can be lengthy and frustrating but we are committed to making sure that your claim is completely resolved. We ask for your patience throughout the process and we will be more than happy to let you know where you case is in the process as we move forward.
As the client, nobody knows your body better than you. We encourage you to have candid conversations with your medical providers to receive the medical care you need. You should make your provider aware of any numbness and tingling, persistent and/or sharp, radiating pain and anything out of the ordinary. Our goal is not to add additional expenses to your case, only to help you with making sure you receive the treatment you need. Please know that once your case is settled, you will not have the option to return for treatment and get reimbursed. As the client, you also have the obligation to be consistent in your treatment. Any gaps in treatment create difficulty in the settlement phase of your case. We realize that seeking treatment creates an inconvenience in your busy, everyday life. However, consistent treatment is essential to your case. If you must miss your treatment dates, please let us know why. Although we cannot guarantee particular results, we strive to obtain the best compensation possible and we need you to do your part.
We understand that your incident was not of your doing, however, our firm has a strict policy not to approve cash advance loans on your case. While convenient at the time, these loans carry large interest rates that become a lien against your case and must be paid out of the settlement before you receive any reimbursement. Due to the detrimental impact that these loans have on cases, we WILL NOT approve any cash advance loans.
We look forward to assisting you in any way we can and if you have any questions, please don’t hesitate to ask!